1. Introduction
Welcome to Florvert.com. Your privacy and trust matter deeply to us. We are committed to protecting your personal information and handling it with care, security, and transparency. By using our site, you agree to the practices described here.
2. Information We Collect
We may collect the following details when you place an order, register, or contact us:
- Full name
- Billing and shipping addresses
- Email address
- Phone number
- Payment details (processed securely via trusted payment partners)
We also automatically collect technical data such as:
- IP address
- Browser type and version
- Device details
- Time zone and location data
- Website usage (pages visited, interactions)
3. How We Use Your Information
Your information is used to:
- Process and deliver orders accurately
- Manage secure payments
- Provide responsive customer support
- Send order updates and offers (only with your consent)
- Improve website functionality and services
- Meet legal and regulatory requirements
4. Sharing Your Information with Third Parties
We only share your data with trusted third parties, such as:
- Payment processors
- Delivery service providers
- Marketing/analytics partners (only with your consent)
All partners are contractually obligated to protect your information.
5. Data Security
We protect your information through:
- SSL encryption during data transfers
- Regular security checks and software updates
- Limited access to authorised personnel only
6. Cookies and Tracking
We use cookies to improve your shopping experience, analyse traffic, and personalise content.
- Cookies do not store sensitive payment data.
- You may disable cookies in your browser settings, but some site features may not work properly.
7. Your Privacy Rights
As a customer, you have the right to:
- Access and obtain a copy of your personal data
- Request corrections to inaccurate details
- Ask for deletion of your personal data (within legal limits)
- Opt-out of marketing emails anytime (via unsubscribe link or contacting us)
8. Policy Updates
We may update this policy from time to time. The latest version will always be available on this page.
9. Contact Information
For privacy-related questions or requests, please contact us:
📧 Email: support@florvert.com
🕘 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
10. Compliance with Australian Privacy Laws
Florvert.com complies with the Australian Privacy Principles under the Privacy Act 1988. We are committed to handling your data responsibly, transparently, and securely.