At Florvert, your satisfaction is our highest priority. We are committed to providing quality products and excellent service to ensure a smooth shopping experience. If you encounter any issues with your order, we are here to assist you promptly and fairly.
1. Refund Request Period
Customers may request a refund within 30 calendar days from the date of delivery confirmation.
2. Refund Eligibility Criteria
Refunds are provided if:
- The product arrives damaged, defective, or incorrect.
- The order is not delivered within the maximum delivery timeframe outlined in our Shipping Policy.
3. Evidence Requirement
To help us process refunds quickly and fairly, customers may be asked to provide photographic or video evidence supporting their claim. Requests without sufficient evidence may not be eligible.
4. Late Delivery Refund Clause
Orders delayed beyond the maximum delivery timeframe specified in our Shipping Policy may be eligible for a refund.
5. Return of Products
Returns will be evaluated on a case-by-case basis. If a return is requested, Florvert will provide clear instructions and cover the return shipping costs.
6. Refund Method
Approved refunds will be processed to the original payment method used for purchase. Processing times may vary between 3 to 10 business days, depending on your payment provider.
7. Refund Processing Time
Once approved, refunds are processed within 5 to 10 business days. While we strive for prompt processing, external factors may occasionally cause delays.
8. Order Cancellation Policy
- Orders can be cancelled within 12 hours of purchase for a full refund.
- Once the order has been processed or shipped, cancellations are no longer accepted.
- Please contact us immediately at support@florvert.com to request a cancellation.
9. Non-Refundable Cases
Refunds will not be issued for:
- Change of mind after shipment.
- Incorrect or incomplete shipping details provided by the customer.
- Minor variations in color, size, or appearance due to lighting, display settings, or manufacturing processes.
- Damage caused by improper use or mishandling.
10. Customer Support
For any questions or concerns about refunds, returns, or orders, please contact us:
📧 Email: support@florvert.com
🕘 Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
We aim to respond within 24–48 hours on business days.