Welcome to Florvert.com — dedicated to bringing you beautiful artificial plants and décor across Australia with reliable service.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation to ensure prompt handling and accurate fulfilment.
2. Shipping & Delivery Time
Delivery timeframes generally range from:
- 3–7 business days for metro areas
- Up to 12 business days for regional and remote locations
We work diligently to deliver your order as quickly as possible and appreciate your patience during transit.
3. Exceptional Delays
In rare cases, due to regional variations, public holidays, or unforeseen courier delays, delivery may extend beyond the standard timeframe.
If your order has not been delivered after the maximum period stated, please contact us at support@florvert.com, and we will review your case for a possible replacement or refund.
4. Shipping Costs
We provide free standard shipping on all orders, with no additional fees at checkout.
5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email within 48 hours, allowing you to follow your parcel until it arrives at your doorstep.
6. Customer Responsibility
Accurate and complete shipping information is essential. Florvert cannot be held responsible for delays or issues caused by incorrect or incomplete addresses provided at checkout.
7. Support & Contact
For any shipping-related questions or concerns, please contact us at support@florvert.com.
Our support team is available Monday to Friday, 9 AM – 6 PM (AEST) and ready to assist you.