1. Introduction
Welcome to Florvert.com (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website and services. By accessing or placing an order through our site, you agree to these terms in full. Please read them carefully before proceeding.
2. Eligibility
Our services are intended for customers aged 18 years or older residing in Australia. By using our website, you confirm you meet these requirements.
3. Account Registration and Security
- To use certain features, you may need to create an account.
- You must provide accurate and complete information during registration.
- You are responsible for maintaining the confidentiality of your account credentials.
- You accept responsibility for all activities carried out under your account.
4. Product Information and Availability
- We strive to ensure that product descriptions, images, and prices are accurate.
- Occasionally, errors or changes may occur. We reserve the right to correct inaccuracies or update product details without prior notice.
- Product availability is subject to stock and may change without notice.
- Customers are entitled to refunds or replacements as outlined in our Refund & Return Policy.
5. Ordering Process
- Orders are confirmed once payment is successfully processed, and you will receive a confirmation email.
- We reserve the right to refuse or cancel orders at our discretion, including suspected fraud, incorrect pricing, or stock unavailability.
- Changes or cancellations must be requested promptly and are subject to approval.
6. Pricing and Payment
- All prices are listed in AUD and inclusive of applicable Australian GST, unless stated otherwise.
- Payments are accepted through secure and trusted gateways as detailed on our website.
- Customers agree to pay all charges associated with their purchase, including standard shipping costs.
- For approved returns due to defective, damaged, or incorrect items, Florvert will cover return shipping costs as per our Refund & Return Policy.
7. Shipping and Delivery
- Delivery timeframes and policies are outlined in our Shipping Policy.
- Customers are responsible for providing accurate shipping information to avoid delays or delivery issues.
8. Returns, Refunds, and Cancellations
- Our Refund & Return Policy explains eligibility and procedures for returns and refunds.
- Please review that policy carefully before making a purchase.
9. Intellectual Property Rights
- All website content, including text, graphics, logos, images, and software, is owned by Florvert.com or its licensors.
- You may not copy, modify, distribute, or use any content without our explicit written permission.
10. Limitation of Liability
- To the maximum extent permitted by Australian law, Florvert.com is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
- Our total liability is limited to the value of the purchased product(s).
- Customers retain their rights to refunds or replacements as outlined in our Refund & Return Policy.
11. Privacy and Data Protection
We handle your personal information in accordance with our Privacy Policy, ensuring compliance with Australian privacy laws.
12. Governing Law and Jurisdiction
- These Terms are governed by the laws of Australia.
- Any disputes arising will be subject to the exclusive jurisdiction of Australian courts.
- Customers retain their rights to refunds or replacements as outlined in our Refund & Return Policy.
13. Changes to Terms and Conditions
We may update these Terms and Conditions at any time without prior notice. Updates will be posted on this page with the effective date.
14. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
📧 Email: support@florvert.com
🕘 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)